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Accessibility Statement

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At Ottawa Home Care, we are committed to ensuring digital accessibility for all users, including people with disabilities. We strive to meet the highest accessibility standards and are continuously working to improve the user experience for everyone, in accordance with applicable Canadian accessibility laws.


Measures to support accessibility

We take the following measures to ensure accessibility on our website:

  • Accessibility is integrated into our web development process.

  • Regular training for our staff on digital accessibility best practices.

  • Ongoing accessibility audits and evaluations.

  • Testing of our website with real users, including people with disabilities.


Ontario Legislation Compliance

Our accessibility efforts align with the requirements of the Accessibility for Ontarians with Disabilities Act (AODA). This law ensures that we meet our legal obligations to provide an inclusive digital experience for all Ontario users.


Conformance status

Our website is designed to comply with the Web Content Accessibility Guidelines (WCAG) 2.1 AA standards, the benchmark for accessible web content. While we aim for full conformance, some aspects may still need improvement.


Feedback and Contact Information

We value your feedback and aim to make your experience as accessible as possible. If you encounter any issues or barriers while using our website, please reach out to us:

We commit to responding to accessibility-related inquiries within 5 business days.


Compatibility with browsers and assistive technology

Our website is compatible with:

  • Chrome

  • Firefox

  • Safari

  • Edge

It also works with various assistive technologies, such as screen readers (e.g., JAWS, NVDA, VoiceOver).


Technical specifications

We utilize the following technologies to ensure accessibility:

  • HTML

  • WAI-ARIA

  • CSS

  • JavaScript


Limitations and Alternatives

While we strive for full accessibility, certain limitations may still exist. These may include:

  • Third-party content: Some content from external websites or embedded media may not be fully accessible.

  • Video content: Not all videos may have captions or audio descriptions, though we aim to provide this whenever possible.

If you encounter any accessibility barriers, please let us know, and we will do our best to provide alternatives or resolve the issue.


Ongoing Efforts

We are committed to continuously improving the accessibility of our digital content. As new technologies and accessibility standards emerge, we will update our practices to ensure compliance with both WCAG and Ontario legislation.
 

Accessible Documents (PDF)
Below are important accessibility documents available for download in PDF format:

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